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Click on any of the course names below view the course outline. To view the online version of the course outline go to Cisco Course Schedule

Cisco Bootcamps

	UCCEB: Unified Contact Centre Enterprise Bootcamp v7.0 - 10 days
	This 10 day Bootcamp incorporates the following 3 classes;
	ICM1: Intelligent Contact Centre Part 1 v7.0 (5 days) Makes up days 1-5 of UCCE Bootcamp
	ICM2: Intelligent Contact Centre Part 2 v7.0 (5 days) Makes up days 1-5 of UCCE Bootcamp
	UCCE: Unified Contact Centre Enterprise v7.0 (5 days) Makes up days 6-10 of UCCE Bootcamp
	ICMB: ICM Bootcamp v7.0 - 5 days
	This 5 day bootcamp incorporates the following 2 classes;
	ICM1: Intellegent Contact Centre Part 1 v7.0 (5 days) (makes up days 1-5 of ICM Bootcamp)
	ICM2: Intellegent Contact Centre Part 2 v7.0 (5 days) (makes up days 1-5 of IPCC Bootcamp)
	ICM-CVP Bootcamp v7.0 - 10 days
	CVPI: Cisco Unified Customer Voice Portal Implementation v7.0 (5 days) (makes up days 6-10 of ICM-CVP Bootcamp)

Cisco Unified Communications / Customer Contact

CVPI: Cisco Unified Customer Voice Portal Implementation v7.0 (5 days)

CVPD: Cisco Customer Voice Portal Developer v7.0 (5 days)

UCCXD: Deploying Cisco Unified Contact Centre Express v3.0 (5 days)

UCCXD: Deploying Cisco Unified Contact Centre Express v2.0 (5 days)

ICM1: Intellegent Contact Centre Part 1 v7.0 (5 days)

ICM2: Intellegent Contact Centre Part 2 v7.0 (5 days)

IPCCE: IPCC Enterprise v7.0 (5 days)

WFM: Deploying Workforce Management for Cisco Unified Workforce Optimization v8.3 (4 days)

UEIME: Cisco Unified eMail Interaction Manager and Unified Web Interaction Manager for UCCE v4.3 (5 days)

PPDIOO: Advanced Services IPPC Enterprise PPDIOO Workshop v1.0 (5 days)

Cisco Voice/IP Telephony Courses

UCM7: Implementing Cisco Unified Communications Manager v7.0 Features (3 days)


CUCIMOC: Cisco Unified Communications Integration for Microsoft Office Communicator v1.0 (2 days)

CCMA: Cisco Communications Manager Administration v6.0 (3 days)

CIPT1: Implementing Cisco Unified CallManager v6.0 Part 1 (5 days)

CIPT2: Implementing Cisco Unified CallManager v6.0 Part 2 (5 days)

CUCMM6: Cisco Unified Communications Manager Migration v6.0 (3 days)


IUC: Implementing Cisco Unity Connection v7.0 (4 days)

IUM: Implementing Cisco Unified Messaging v5.0 (5 days)

PRSDI: Cisco Unified Presence Design and Implementation v 6.0, (3 days)

IMPS: Implementing Cisco Unified MeetingPlace Solutions, (5 days)

DMPS: Designing Cisco Unified MeetingPlace Solutions, (3 days)


AUM: Administering Cisco Unified Messaging v5.0 (2 days)

CCIEV:CCIE Voice Preparation Workshop (10 days)

PGWC: Cisco PGWC2200 Call Control Hands-on Training v2.0 (5 days)

CVOICE: Cisco Voice Over IP v5.0 (5 days)

Cisco Data Centre & Unified Computing Courses

DCNID: Designing Cisco Data Centre Network Infrastructure v2.0 (5 days)

DCNI-2: Implementing Cisco Data Centre Network Infrastructure 2 v3.0 (5 days)

DCUCD: Cisco Data Centre Unified Computing Design v3.0 (4 days)

DCUCI: Cisco Data Centre Unified Computing Implementation v3.0 (5 days)

UCTD: Unified Computing System Test Drive (2 days)

ICSNS: Implementing Cisco Storage Networking Solutions v3.0 (formerly MDSCT)

DCSNS: Designing Cisco Storage Network Solutions v3.0

IASNS: Implementing Cisco Advanced Storage Networking Solutions v3.0 (5 days)

ICNX 157: Implementing and Configuring a Cisco Nexus Data Centre Network (5 days)

ICNX5: Implementing and Configuring the Cisco Nexus 5000 v1.2 (3 days)

ICNX7: Implementing and Configuring the Cisco Nexus 7000 v1.4 (3 days)

CWAAS: Cisco Wide Area Application Services v4.1 (5 days)

ACEAP: Implementing the Cisco ACE Appliance v1.0 (5 days)

ACEOC: ACE Operations & Configuration v3.1 (4 days)

Cisco Routing & Switching

CCNA Bootcamp: Cisco Certified Network Associate (5 day bootcamp)

ICND1: Interconnecting Cisco Networking Devices v1.0 Part 1 (5 days)

ICND2: Interconnecting Cisco Networking Devices v1.0 Part 2 (5 days)

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