Cisco Unified Customer Voice Portal Implementation (CVPI) v4.0 is a hands-on, Instructor-led course that covers the tasks necessary for the Operation, Administration, Maitenance and Provisioning (Ops Console) of Unified CVP as it is installed in a Comprehensive Intelligent Contact Manager Enterprise (ICME) environment.  Lab exercises address the configuration of all CVP 4.0 product components as well as external components including gateways, gatekeepers, Unified Communications Manager (formerly known as CallManager), ICM and CVP Studio so as to properly interface with CVP.  The course addresses CVP serviceability issues such as troubleshooting, redundancy, failover and remote monitoring.  The purpose of the course is to enable a learner to achieve working level competency on CVP 4.0