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Courses & Class Dates

Please click on the acronym for course outlines and class dates.

Contact Centre

AUCCE1 Administering Cisco Unified Contact Centre Enterprise with CVP Part1 v10
AUCCE2 Administering Cisco Unified Contact Centre Enterprise with CVP Part2 v10
DUCCE Deploying Cisco Unified Contact Centre Enterprise v10
CVPD Cisco Unified Customer Voice Portal Developer v9.0
CVPDJ Cisco Customer Voice Portal Developer – Java Developer
UCCXD Deploying Cisco Unified Contact Centre Express v5.0
ACCXSL Advanced Contact Center Express Scripting Labs
UEIME Cisco Unified Email Interaction Manager & Unified Web Interaction Manager for UCCE v2.0
DUIC Deploying Cisco Unified Intelligence Centre v1.1
WFM Deploying Workforce Management for Cisco Unified Workforce Optimization v8.8
PPDIOO Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop v1.0
UCCEB Cisco Unified Contact Centre Enterprise Bootcamp v8
AUCCEC AUCCE-CVPI Combination Bootcamp v8
AUCCE Administering Cisco Unified Contact Centre Enterprise v8
DUCCEv8 Deploying Cisco Unified Contact Centre Enterprise v8
CVPI Cisco Unified Customer Voice Portal Implementation v8.0

Data Centre

DCUCS Configuring Data Center Unified Computing v3.0
DCUCI Data Centre Unified Computing Implementation v5.0
DCUCC Data Center Unified Computing Condensed Class v1.0
DCUCD Data Centre Unified Computing Design v5.0
DCUCT Troubleshooting Cisco Data Center Unified Computing v5.0
DCUCSCTS Cisco Data Center Unified Computing System C-Series Troubleshooting v1.0
DCICT Introducing Cisco Data Center Technologies v1.0
DCICN Introducing Cisco Data Center Networking v1.0
DCUFI Implementing Cisco Data Centre Unified Fabric v5.0
DCUFD Designing Cisco Data Centre Unified Fabric v5.0
DCUFT Troubleshooting Cisco Data Center Unified Fabric v5.0
DCINX9K Introducing Cisco Nexus 9000 Switches in NX-OS Mode v1.0
DCAC9K Configuring Cisco Nexus 9000 Series Switches in ACI Mode v1.0
DCNX7K Configuring CISCO Nexus 7000 Switches v2.1
DCNX5K Configuring Cisco Nexus 5000 Switches v2.1
DCNX1K Configuring the Cisco Nexus 1000V v2.0
DCMDS Configuring Cisco MDS 9000 Switches v2.0
IASNS Implementing Cisco Advanced Storage Networking Solutions v4.0 (Replaced by DCMDS)
ICSNS Implementing Cisco Storage Networking Solutions (Replaced by DCMDS)
DCASI Implementing Data Centre Application Services v2.0
DCASD Designing Data Centre Application Services
CWAAS Cisco Wide-Area Application Service v3.0
ACESM Implementing the Appliance Control Engine Service Module v2.0
ACEAP Implementing the Cisco ACE Appliance v1.0

Data Centre Solutions

UCS-SI UCS & Storage Integration
UCS-NNI UCS Networking and Network Integration
DCSF DC Storage Fundamentals
UCS-E UCS Experience
CDC-V UCS and Cisco Data Centre Virtualisation
UCS-SU UCS Server Stand-up
UCS Admin UCS Administration Workshop

Unified Communications

ACUCM Administering Cisco Unified Communications Manager v8.0
ICOMM Introducing Cisco Voice and Unified Communications Administration v8.1
CIPT1 Implementing Cisco Unified Communications Manager Part 1 v8.0
CIPT2 Implementing Cisco Unified Communications Manager, Part 2 v8.0
CAPPS Integrating Cisco Unified Communications Applications v8.0
CVOICE Implementing Cisco Voice Communications and QoS v8.0
TVOICE Troubleshooting Cisco Unified Communications v8.0
IUC Implementing Cisco Unity Connection v8.0
PRSDI Cisco Unified Presence Design and Implementation v6.0
QOS Implementing Cisco Quality of Service 2.5


WMUAPI Managing Unified Access Networks with Cisco Prime Infrastructure v1.0
IUWVN Implementing Cisco Unified Wireless Voice Networks v2.0
IUWMS Implementing Cisco Unified Wireless Mobility Services v2.0
IAUWS Implementing Advanced Cisco Unified Wireless Security v2.0
CUWSS Conducting Cisco Unified Wireless Site Survey v2.0
IUWNE Implementing Cisco Unified Wireless Networking Essentials v2.0
WMNGI Managing Cisco Wireless LANs v1.2
CCIEWL CCIE Wireless v2.0 Lab Bootcamp


SISE Implementing and Configuring the Cisco Identity Services Engine v1.1
ACS Implementing Cisco Secure Access Control System v5.2
SNAF Securing Networks with ASA Fundamentals v1.0
IPS Implementing Cisco Intrusion Prevention System 7.0
SISAS Implementing Cisco Secure Access Solutions 1.0
SENSS Implementing Cisco Edge Network Security Solutions 1.0
SIMOS Implementing Cisco Secure Mobility Solutions 1.0
SITCS Implementing Cisco Threat Control Solutions 1.0

Routing & Switching

ICND1 Interconnecting Cisco Networking Devices Part 1 v2.0
ICND2 Interconnecting Cisco Networking Devices Part 2 v2.0
CCNAX Interconnecting Cisco Networking Devices: Accelerated v2.0
ROUTE Implementing Cisco IP Routing v2.0
SWITCH Implementing Cisco Switched Networks v2.0
TSHOOT Troubleshooting and Maintaining Cisco IP Networks v1.0
IP6FD IPv6 Fundamentals, Design, and Deployment v3.0

Cisco Advanced Services

SCYBER Securing Cisco Networks with Threat Detection and Analysis
SSFIPS Securing Cisco Networks with Sourcefire Intrusion Prevention System
SSFAMP Securing Cisco Networks with Sourcefire FireAMP for Endpoints
SSFRULES Securing Cisco Networks with Snort Rule Writing Best Practices
SSFSNORT Securing Cisco Networks with Open Source Snort
ASR Essentials Advanced Services’ Cisco ASR 1000 Series Essentials 3.9.0S
ASR9KE Cisco Aggregation Services Router 9000 Series Essentials v4.0
A901E Cisco ASR 901 Essentials
CCNDC Advanced Services’ Configuring the Cisco Nexus Data Center v2.0
IMTXR Implementing and Maintaining Cisco Technologies Using IOS XR v1.0
CRS1E Cisco CRS-1 Carrier Routing System Essentials v2.0
CRS3E Cisco CRS-3 Carrier Routing System Essentials v1.0
TSOT Cisco TelePresence Support and Operations Training
ONS CPT Cisco ONS 15454 Carrier Packet Transport
DMCES Advanced Services’ Deploying and Maintaining Carrier Ethernet Services v1.0
XIPV4R Advanced Services’ Cisco IOS XR Software Advanced IPv4 Routing for Service Providers v4.0.1
XIPV6R Cisco IOS XR IPv6 Routing for Service Providers v2.0
DMTXR Advanced Services’ Deploy, Maintain, and Troubleshoot Cisco IOS XR Software v4.0.1
CCNDC-T Advanced Services’ VTS on Configuring the Cisco Nexus Data Center Transport v1.0
CCRSPE Cisco Carrier Routing Systems Product Enhancements

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// student testimonials

  • The Housley instructor made training more enjoyable by providing real scenarios and examples. - DCUCI participant
  • Peter was excellent and a wealth of information. - UCCEB student
  • Best Cisco course I have attended. Peter Gale was exceptional. - UCCXD attendee
  • Greg is knowledgable and has extensive experience in telephony and contact centre solutions. - CVPI student
  • Peter delivered the content in a very enthusiastic manner. It was a pleasure attending his class. - DUCCE participant
  • Very good instructor and very knowledgeable not only in current version but also in previous versions. - DCUCI attendee
  • Great instructor. Will happily attend courses trained by Greg. - DUIC attendee
  • Greg has a wealth of knowledge and shares it very well. I am very enthusiastic about Greg's teaching style and would recommend him to future students of this course. - AUCCE student
  • Housley did a great job at tailoring this course to meet my individual requirements. - DCNX1K attendee
  • The Housley instructor is very knowledgeable and helped outside the boundaries to achieve the course objectives. - DCNX1K participant
  • Great instructor, energetic and knowledgeable. - DCUFI student
  • The instructor allowed us to ask silly questions and discuss real world problems. - FIREWALL attendee
  • Awesome. - ACESM participant

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