The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and […]
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Description CWOM provides Application Resource Management (ARM), assuring application performance by taking preventative actions to ensure infrastructure is optimized for application demand. During this 1-days instructor-led Training participants will get familiar with user interface, learn how to perform administrative tasks, how to use Cisco Workload Optimization Manager (ver 2.3) to optimize and automate workload placements in real […]
Overview Few organisations today have a completely single on-prem style DC. As companies move to a more Virtualised, Containerised and multi-staged environments, a SAAS management platform that understands public cloud, private cloud and on-premises environments becomes crucial to the management of the modern Data Centre. This two-day hands-on course gives participants a chance to see […]
The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality. How you’ll benefitThis class will help you: Learn how […]
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco […]
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform […]
The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances […]
Overview This course focuses on EVPN deployment and the underlying VXLAN protocol on Nexus 9K using Cisco® NX-OS. It explains the foundation technologies for EVPN/VXLAN in detail. DCNM is introduced to manage these environments. Fabrics configuration as well as day 2 operations are part of DCNM. Students will manually configure a basic overlay network manually […]
MPLS integrates the performance and traffic-management capabilities of data link Layer 2 with the scalability and flexibility of network Layer 3 routing. When used in conjunction with other standard technologies, MPLS allows service providers the ability to support value-added features that are critical for their networks. The focus of this course is on MPLS technology […]
The Leveraging Cisco Intent-Based Networking DNA Assurance (DNAAS) v1.0 is a 3-day instructor-led, Virtual instructor-led or E-learning course, which provides you with the skills to monitor and troubleshoot a traditional brownfield network infrastructure by using Cisco Digital Network Architecture (Cisco DNA™) Assurance. This course will help you monitor, identify, and respond to changing network and wireless conditions, automate manual operations to reduce the costs associated with human errors, resulting in more uptime and improved security and save time by using a single dashboard to manage and automate your network.