FAQ

Got a question to ask Housley? Try our FAQs below. If its not covered, contact us at +61 2 9959 5570

What are Cisco Learning Credits?

Cisco Learning Credits are prepaid training dollars converted into units of credits. Each Cisco Learning Credit is equivalent to US$100. Cisco Learning Credits are used as a method of payment toward Cisco training delivered by Cisco or authorised Cisco Learning Partners including Housley.

What are the benefits of Cisco Learning Credits?

Cisco Learning Credits make it easy to include training as part of the total solution when purchasing Cisco products and services. Procuring the required training for your organisation need not be an afterthought to your technology purchase. You will be able to define your networking and training needs concurrently, allowing you to purchase high-quality training from Housley.

Do I need to know what courses I am going to take before I buy Cisco Learning Credits?

No, you do not need to identify the courses beforehand. However, it is highly recommended that you work with a member of the Housley team that has the tools and the knowledge to help you create a training plan that fits your needs.

How soon can I use my Cisco Learning Credits? Are they immediately available?

Your order for Cisco Learning Credits must go through booking, approval, and invoicing processes before the credits become available. Once booked, the order can take from 4 to 7 business days for the Learning Credits to be made available for use.

What do I have to do to use my Cisco Learning Credits?

Give the Cisco Sales Order (SO) number that is on the account with your credits to your Housley representative as your method of payment at the time of registration. The Learning Credit Management Tool (LCMT), available 24×7, is an informational database that holds the details of your Learning Credits purchase. It allows you to monitor their use and sends you transaction notifications and monthly statements by email.

How can I track the use of my Cisco Learning Credits?

Learning Credits are managed in our online database, the Learning Credit Management Tool (LCMT).

You gain access to the database when your Cisco sales agent enters your Cisco username (ID) to your company-named account.

Your first login will require you to accept a Terms and Conditions agreement. You must accept the agreement to gain access. This is a one-time-only action.

Your home page will show the name of your company and the total number of Learning Credits that are available.

To view the Sales Order (SO) number and details, click the Plus [+] symbol to the right of the company name. The lines will expand to show the SO number, expiration date, and number of days left until the expiration date.

Where do you hold public schedule training?

Sydney & Melbourne, or other ANZ cites based on customer demand.

We also conduct virtual classes, so ask us about the options.

Do you offer customised private classes?

Yes, we travel to your site, and as long as there is a suitable training environment, and internet connectivity to access learning materials and class labs, we can deliver training where you need it.  Our experienced Instructors can work with your time in advance and on the ground during training to deliver a program that matches the capability needs of your team, and the particular design and learning priorities of your environment.

Do you offer virtual-delivery classes ?

Yes, most Housley programs can be delivered as Virtual-delivery classes via Webex Training Centre – just check with us on the options.

What equipment do I need for virtual-delivery class?

For Housley virtual-delivery classes, we’ll suggest the following to ensure a smooth experience:
– a modern browser
– Microsoft Remote Desktop installed
– 2 extended monitors (for the WebEx session , lab access, digital kits / manuals access)
– Headphones and web-cam
We’ll advise on particular URLs you’ll need to be accessing during the class, after you register.

Do you guarantee to run scheuled public classes?

You’ll find scheduled public class dates on our course outline pages.  Housley makes go / no go decisions on each public class 2 weeks from scheduled commencement, based on total registered students at that time.