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Cisco Unified Contact Center Enterprise (UCCE)

Cisco Unified Contact Centre Enterprise delivers intelligent contact routing (via ICM), call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management (EIM/WIM) over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact centre infrastructure.


// UCCE Product Training and Deployment Subjects

AUCCE1Administering Unified Contact Center Enterprise with CVP Part1

AUCCE2Administering Unified Contact Center Enterprise with CVP Part2

DUCCEDeploying Unified Contact Center Enterprise

CVPDJ: Cisco Customer Voice Portal Developer - Java Developer

CVPD: Cisco Customer Voice Portal Developer (CVP Scripting)

DUIC: Deploying Cisco Unified Intelligence Centre v (CUIC Reporting)

UEIME: Cisco Unified eMail Interaction Manager and Unified Web Interaction Manager for UCCE

ECE: Cisco Enterprise Chat and Email (ECE) – Design, Install, Maintain and Operate

PPDIOO: Advanced Services IPPC Enterprise PPDIOO Workshop


// UCCE User Training

Talk to us about customising these UCCE product training subjects to match your solution into a workshop that matches the needs of your Administrators, Contact Centre Users, Supervisors and Agents.  Contact us at .


See Housley UCCE training courses here.

Read more on Cisco Unified Contact Center Enterprise Authorization for Partners


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// train

Cisco Advanced Technology class schedules and outlines

// consult

Need a pair of experienced hands on your Deployment?

// mentor

Need help working alongside your System Admin or Engineer?

// student testimonials

  • Chris is the best instructor I have seen in 25 years in Cisco IT - ACI Student, Sydney
  • Tony Condran is a fantastic instructor, his deep knowledge and teaching methods provide one of the best course experience I have had - ACI Student, Canberra
  • Materials and Instructor Chris Welsh was outstanding - ACI Student, Brisbane
  • Thorough overview of ACI. Look forward to attending another course with Tony Condran as he was very knowledgeable and a good instructor-ACI Student
  • Chris Welsh was excellent, he's style of teaching is a talent which shines when explaining complex scenarios - ACI Student, Sydney
  • In the 25 years I have been in the IT industry, I wouldn't hesitate in saying Tony Condran was the best instructor I have encountered. -ACI SE Student
  • Extremely impressed with the delivery of the course and the content. Chris was very knowledge full and I really enjoyed the class. - DCAC9K Student, Sydney
  • Hasan Jafri is awesome. Expert training, labs & troubleshooting. Master of his field. He was very professional, patient and subject matter expert. - DUCCE India
  • Best Cisco course I have attended. Peter Gale was exceptional. - UCCXD attendee
  • Greg is knowledgable and has extensive experience in telephony and contact centre solutions. - CVPI student
  • Peter delivered the content in a very enthusiastic manner. It was a pleasure attending his class. - DUCCE participant
  • Great instructor. Will happily attend courses trained by Greg. - DUIC attendee
  • Greg has a wealth of knowledge and shares it very well. I am very enthusiastic about Greg's teaching style and would recommend him to future students of this course. - AUCCE student
  • DCAC9K is a great course and Chris is a great instructor - DCAC9K Student in Sydney
  • Housley did a great job at tailoring this course to meet my individual requirements. - DCNX1K attendee
  • The Housley instructor made training more enjoyable by providing real scenarios and examples. - DCUCI participant
  • Very good instructor and very knowledgeable not only in current version but also in previous versions. - DCUCI attendee
  • Great instructor, energetic and knowledgeable. - DCUFI student

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