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Cisco Unified Contact Center Express (UCCX)

Easy to deploy and use, Cisco Unified Contact Centre Express delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated "contact centre in a box" is intended for both formal and informal contact centres in midmarket, enterprise branch, and corporate departments.


// UCCX Product Training and Deployment Subjects

UCCXD: Deploying Cisco Unified Contact Centre Express v6.0 (5 days) - Class labs V11.X

New Added Modules on 11.5

  • Finesse IPA
  • Finesse Agent Desktop
  • Finesse Media Sense Recording
  • Post Call Script
  • Finesse Email and Webchat


ACCXSL: Advanced Contact Centre Express Scripting Labs

(Available as Private Onsite Class)


WFM: Deploying Workforce Management for Cisco Unified Workforce Optimization v8.3 & Quality Management Workshop (5 days)

This is Cisco’s software solution for multisite staff forecasting, scheduling and Quality Management in the UCCX environment.


UCCX User Training

Talk to us about customising UCCX product training subjects to match your solution into a workshop that matches the needs of your Administrators, Contact Centre Users, Supervisors and Agents. Contact us at .


Read more on Housley UCCX training here.

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Cisco Advanced Technology class schedules and outlines

// consult

Need a pair of experienced hands on your Deployment?

// mentor

Need help working alongside your System Admin or Engineer?

// student testimonials

  • Chris is the best instructor I have seen in 25 years in Cisco IT - ACI Student, Sydney
  • Tony Condran is a fantastic instructor, his deep knowledge and teaching methods provide one of the best course experience I have had - ACI Student, Canberra
  • Materials and Instructor Chris Welsh was outstanding - ACI Student, Brisbane
  • Thorough overview of ACI. Look forward to attending another course with Tony Condran as he was very knowledgeable and a good instructor-ACI Student
  • Chris Welsh was excellent, he's style of teaching is a talent which shines when explaining complex scenarios - ACI Student, Sydney
  • In the 25 years I have been in the IT industry, I wouldn't hesitate in saying Tony Condran was the best instructor I have encountered. -ACI SE Student
  • Extremely impressed with the delivery of the course and the content. Chris was very knowledge full and I really enjoyed the class. - DCAC9K Student, Sydney
  • Hasan Jafri is awesome. Expert training, labs & troubleshooting. Master of his field. He was very professional, patient and subject matter expert. - DUCCE India
  • Best Cisco course I have attended. Peter Gale was exceptional. - UCCXD attendee
  • Greg is knowledgable and has extensive experience in telephony and contact centre solutions. - CVPI student
  • Peter delivered the content in a very enthusiastic manner. It was a pleasure attending his class. - DUCCE participant
  • Great instructor. Will happily attend courses trained by Greg. - DUIC attendee
  • Greg has a wealth of knowledge and shares it very well. I am very enthusiastic about Greg's teaching style and would recommend him to future students of this course. - AUCCE student
  • DCAC9K is a great course and Chris is a great instructor - DCAC9K Student in Sydney
  • Housley did a great job at tailoring this course to meet my individual requirements. - DCNX1K attendee
  • The Housley instructor made training more enjoyable by providing real scenarios and examples. - DCUCI participant
  • Very good instructor and very knowledgeable not only in current version but also in previous versions. - DCUCI attendee
  • Great instructor, energetic and knowledgeable. - DCUFI student

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